If you would like to purchase products from Minka as a company, you can send an enquiry via our contact form or by email to office@minka.at. Our sales team will then send you a customised offer as soon as possible. We particularly recommend this option if you would like to order larger quantities or if your company is based outside of Austria and Germany. Through personal dialogue, we can tailor the offer and delivery much better to your needs.

Alternatively, you can also order at the list price in our online shop. To do so, please enter your VAT identification number in the field “EU VAT number” during the ordering process. We kindly ask for your understanding that delivery for online orders is only possible within Austria and Germany.

Within 14 days after receipt of the goods, you have the option to return ordered items without giving any reason. For the return, the goods must be in complete, unused and undamaged condition. Customized products are excluded from return.

You will be refunded the purchase price via the originally selected payment method. This may take a few days to weeks depending on the payment method. We do not cover the outbound and return shipping costs, you are responsible for them.

If you want to return an item, please contact us via contact form, by mail to office@minka.at or by phone (+43 3864 22380).

Normally, Minka stairs last for decades. However, with multiple or incorrect use, every now and then a part can still break. Therefore, you can order spare parts for all currently available stairs from us. Please describe exactly which staircase and which part you need or even send us photos. You can use our contact form or the e-mail address office@minka.at.

For many older or discontinued models we also still have spare parts in stock. We will do our best to replace any needed parts for you here as well.

We always produce and pack our products with great care, so that they arrive properly. Nevertheless, should the case arise that your staircase is already damaged upon delivery or that parts are missing from your order, we apologize and will of course take care of your concern as soon as possible.

In case of a complaint, please contact us via our contact form on the website or by e-mail to office@minka.at. To speed up the handling process, please send us photos of the damage, the delivery bill and the warranty certificate. Our employees will then contact you to solve the problem.

In case of missing parts, we ask you to take a look at the components list of your installation manual. Please mark there, which parts are missing and how many you need. If you send us such a list, we can supply you with the missing parts as soon as possible. You can find the installation instructions for our products in digital form with the corresponding articles in our store for download.

The average delivery time for Minka stairs is 1-2 weeks. However, depending on the product, the delivery time may be slightly longer. Please check the delivery times for each product in the shopping cart.

Especially for our custom-made stairs you have to expect a longer delivery time. Since these are individually made for you and packed, they are at your home after about 8-10 weeks.

In our online store we charge flat shipping costs of 29,90 Euro for all orders. Orders can be placed from all EU countries – please note, however, that we only deliver within Germany and Austria. To enquire about delivery costs to other countries, please send an email to office@minka.at or use our contact form.

For the shipping of Minka stairs we cooperate with various carriers and parcel services. Within Austria and to Germany we usually deliver with Gebrüder Weiss or GLS.

There are four payment options to choose from in the Minka online shop:

• Direct bank transfer: If you choose this option, you will receive our account details with the order confirmation. We ask you to transfer the amount to our account within 14 days.
• PayPal: If you choose this payment option, you will be redirected to the PayPal website after placing your order. There you have to log in with your access data and can pay via your PayPal balance, your linked bank account or your linked credit card.
• Credit card: Credit card payments are processed by us via the provider Stripe. It supports card brands such as VISA, Mastercard or American Express.
• EPS transfer: EPS is a type of instant bank transfer. If you select this payment method, you will be redirected to your bank and can pay the amount directly via online banking.

All Minka products are available in our own online shop at list price. In our shop, you can customise your staircase according to your own wishes. The system staircases can be personalised according to the type of wood, metal colour and size. For the loft ladders, you can select the desired frame size. On the product pages you will also find the product descriptions as well as the technical data and installation instructions for download. The matching accessories for your staircase are linked to the respective products, too.

Private customers from all over the EU can order in the Minka online shop – please note, however, that we currently only deliver our products within Germany and Austria. If you require delivery to another country, you can send an order enquiry via our contact form or to office@minka.at.

If you would like to order from Minka as a company, you can also use our online shop. Please enter your VAT identification number in the field “EU VAT number” during the ordering process. For larger order quantities, you can also submit your enquiry via our contact form or by email to office@minka.at. Our sales team will then send you a customised offer.