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Can I return items I have already purchased?

Within 14 days after receipt of the goods, you have the option to return ordered items without giving any reason. For the return, the goods must be in complete, unused and undamaged condition. Customized products are excluded from return.

You will be refunded the purchase price via the originally selected payment method. This may take a few days to weeks depending on the payment method. We do not cover the outbound and return shipping costs, you are responsible for them.

If you want to return an item, please contact us via contact form, by mail to office@minka.at or by phone (+43 3864 22380).

Can I buy spare parts for my Minka stairs?

Normally, Minka stairs last for decades. However, with multiple or incorrect use, every now and then a part can still break. Therefore, you can order spare parts for all currently available stairs from us. Please describe exactly which staircase and which part you need or even send us photos. You can use our contact form or the e-mail address office@minka.at.

For many older or discontinued models we also still have spare parts in stock. We will do our best to replace any needed parts for you here as well.

My delivered stairs are damaged or parts are missing – what can I do?

We always produce and pack our products with great care, so that they arrive properly. Nevertheless, should the case arise that your staircase is already damaged upon delivery or that parts are missing from your order, we apologize and will of course take care of your concern as soon as possible.

In case of a complaint, please contact us via our contact form on the website or by e-mail to office@minka.at. To speed up the handling process, please send us photos of the damage, the delivery bill and the warranty certificate. Our employees will then contact you to solve the problem.

In case of missing parts, we ask you to take a look at the components list of your installation manual. Please mark there, which parts are missing and how many you need. If you send us such a list, we can supply you with the missing parts as soon as possible. You can find the installation instructions for our products in digital form with the corresponding articles in our store for download.

What is the delivery time for my Minka stairs?

The average delivery time for Minka stairs is 1-2 weeks. However, depending on the product, the delivery time may be slightly longer. Please check the delivery times for each product in the shopping cart.

Especially for our custom-made stairs you have to expect a longer delivery time. Since these are individually made for you and packed, they are at your home after about 8-10 weeks.

What payment options are available in the Minka online shop?

There are four payment options to choose from in the Minka online shop:

  • Direct bank transfer: If you choose this option, you will receive our account details with the order confirmation. We ask you to transfer the amount to our account within 14 days.
  • PayPal: If you choose this payment option, you will be redirected to the PayPal website after placing your order. There you have to log in with your access data and can pay via your PayPal balance, your linked bank account or your linked credit card.
  • Credit card: Credit card payments are processed by us via the provider Stripe. It supports card brands such as VISA, Mastercard or American Express.
  • EPS transfer: EPS is a type of instant bank transfer. If you select this payment method, you will be redirected to your bank and can pay the amount directly via online banking.

Can I buy my stairs directly from Minka?

If you live in Austria or Germany, you can buy all Minka products through our own online store. If you are at home in other countries, you can send an order request via our contact form or to office@minka.at. You will then receive an individual offer from our sales team.

However, please note that we offer our products at list price only. Accordingly, the prices are usually significantly higher if you buy directly from us than if you order from one of our numerous sales partners. We therefore recommend that you buy our products from a DIY store or a builders’ merchant near you.

No stairs fit my measurements – what can I do?

With Minka attic stairs, there are some models that are manufactured individually on request. For these, you can freely select the dimensions of the ceiling opening within certain frame sizes.

Our system staircases are only available in certain sizes and shapes because they are constructed in a modular system. However, they can often be adjusted in height or supplemented with a height extension – you will find more detailed information on this in our technical data sheets and installation instructions.

If none of our staircases fit your room situation, the only option is a custom-made staircase. Beautiful and individual custom-made staircases are available, for example, at https://www.newlivingscale.com/!

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