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FAQ

FAQ

We don’t want to make it unnecessarily difficult for our customers to get all the information they need. Therefore, we have collected and answered frequently asked questions here.

We answer your questions

In this FAQ section we have collected and answered your frequently asked questions. Here you will find information about planning and purchasing your Minka staircase.


How much are the shipping costs for Minka stairs?

In our online store we charge flat shipping costs of 29,90 Euro for all orders. You can order Minka stairs from Germany and Austria. If you live in another country, we ask for a request via contact form.

How does the shipping work for my staircase?

For the shipping of Minka stairs we cooperate with various carriers and parcel services. Within Austria and to Germany we usually deliver with Gebrüder Weiss or GLS.

Can I buy my stairs directly from Minka?

If you live in Austria or Germany, you can buy all Minka products through our own online store. If you are at home in other countries, you can send an order request via our contact form or to office@minka.at. You will then receive an individual offer from our sales team.

However, please note that we offer our products at list price only. Accordingly, the prices are usually significantly higher if you buy directly from us than if you order from one of our numerous sales partners. We therefore recommend that you buy our products from a DIY store or a builders’ merchant near you.

What payment options are available in the Minka online shop?

There are four payment options to choose from in the Minka online shop:

  • Direct bank transfer: If you choose this option, you will receive our account details with the order confirmation. We ask you to transfer the amount to our account within 14 days.
  • PayPal: If you choose this payment option, you will be redirected to the PayPal website after placing your order. There you have to log in with your access data and can pay via your PayPal balance, your linked bank account or your linked credit card.
  • Credit card: Credit card payments are processed by us via the provider Stripe. It supports card brands such as VISA, Mastercard or American Express.
  • EPS transfer: EPS is a type of instant bank transfer. If you select this payment method, you will be redirected to your bank and can pay the amount directly via online banking.
Where do I find the installation manual for my staircase?

The installation instructions are enclosed with the staircase. If you want to have the document in digital form or print it out again, all current installation instructions are available with the respective product in our shop.

to the shop

No stairs fit my measurements – what can I do?

With Minka attic stairs, there are some models that are manufactured individually on request. For these, you can freely select the dimensions of the ceiling opening within certain frame sizes.

Our system staircases are only available in certain sizes and shapes because they are constructed in a modular system. However, they can often be adjusted in height or supplemented with a height extension – you will find more detailed information on this in our technical data sheets and installation instructions.

If none of our staircases fit your room situation, the only option is a custom-made staircase. Beautiful and individual custom-made staircases are available, for example, at https://www.newlivingscale.com/!

Where can I buy Minka stairs?

Minka works with numerous dealers throughout Europe. You can find our products at all major hardware stores as well as at many smaller merchants. You can buy our products both online and directly in stores. Delivery usually takes no longer than two weeks, depending on the model.

Alternatively, you can also purchase our articles in our own online shop for the list price. However, you can get the products at much lower prices from our trade partners, so it’s worth visiting your nearest builders’ merchant 😉

What is a U-value and how high should it be?

The U-value or U-factor indicates how much energy or heat passes through a material when there are different temperatures on both sides. The U-value is given with the unit W/m2K (watts per square metre and Kelvin).

The lower it is, the better the insulating performance of a material. Thanks to years of experience in the field of loft ladders, Minka is an expert in high-quality insulation technology. The U-values of our products range between 0.1 and 1.3 W/m2K. With the matching ISO top cover, the values can be reduced even further.

What dimensions do I need when planning my staircase?
Dimensions for stairs

In order to be able to select a suitable staircase, the following dimensions are particularly relevant:

  • Basic dimensions (A): The space available for your staircase is a decisive factor in determining which models are suitable. It is best to measure the length and width of the space available for the stairs on the floor of the room. Using the floor plan of the room can help here.
  • Dimensions of the ceiling opening (B): The diameter of spiral staircases, the width of space-saving staircases and the dimensions of the hatch box for loft staircases must be chosen to match the ceiling opening. Therefore, be sure to measure the length and width of your ceiling opening before purchasing your staircase. For system staircases, please note that the ceiling opening must be 10 cm larger than the dimensions of the staircase. For example, a spiral staircase with a diameter of 140 cm requires a ceiling opening with a length and width of 150 cm.
  • Room height: The room height is also an important parameter for planning a staircase. Here a distinction must be made between two dimensions:
    • Storey height (C): The floor height is measured from the top edge of the floor to the top edge of the ceiling or gallery. It is the determining factor for the choice of system staircases.
    • Clear room height (D): For loft ladders, on the other hand, the clear room height is the essential parameter. It is measured from the upper edge of the floor to the lower edge of the ceiling.
  • Ceiling thickness (E): The ceiling thickness is also particularly relevant for the installation of attic stairs. To find it out, simply measure from the lower edge of the ceiling to the upper edge of the ceiling.
  • Fold-out space (F): It should be noted that attic stairs usually require a certain amount of space to fold out. This area exceeding the basic dimension is called the fold-out space.
What is the best way to plan my staircase?

Basically, three points are crucial when planning your staircase. First, you need to know the general conditions – you need to know where you want your stairs to be and what you want to use them for.

Based on this, you can either decide on a type of stair right away or measure the available space first. These two steps go hand in hand, as the stairs must meet your design requirements and at the same time fit into the available space.

Once you have taken the measurements and decided on the type of staircase, you can start looking for a suitable model. Minka offers a wide range of spiral staircases, space-saving staircases, outdoor staircases and attic staircases – feel free to search for our models online or ask for Minka products in a hardware store near you.

What types of stairs are there?

Minka offers different types of stairs. Generally, a distinction is made between system staircases and attic staircases. System staircases include, for example, our spiral staircases, space-saving staircases and outdoor staircases. The loft stairs differ mainly in material and construction. Here is an overview of the most important features of the various stairs:

  • Spiral staircases: Minka’s product range includes numerous spiral staircases made of wood and metal. Spiral staircases have a so-called spindle in the middle, to which the steps are fixed. The railing is mounted on the outside of the steps.
  • Space-saving staircases: Space-saving staircases are usually used where there is little space available to climb to the next floor. Depending on the model, they can be installed straight, slightly turned or quarter-winded.
  • Outdoor stairs: Only stairs that are explicitly marked as outdoor stairs are suitable for outdoor use. On these models, the steps and railing are galvanised, which makes the materials extremely resistant to environmental influences. Minka has both straight staircases and spiral staircases for outdoor use in its range.
  • Attic stairs: Attic stairs or loft ladders are stairs that are not used all the time and can therefore be folded away after use. They are particularly suitable for climbing up unoccupied rooms such as the attic. Minka offers different types of attic stairs: On the one hand, a distinction must be made between wooden and metal stairs. A special form of metal stairs are so-called scissor stairs. They open via so-called scissors and are easy to pull apart.
  • Flat roof stairs: To climb houses with flat roofs, stairs with a special flat roof exit are needed. The top cover is made of galvanised metal so that the exit is protected from wind and weather.
Can I return items I have already purchased?

Within 14 days after receipt of the goods, you have the option to return ordered items without giving any reason. For the return, the goods must be in complete, unused and undamaged condition. Customized products are excluded from return.

You will be refunded the purchase price via the originally selected payment method. This may take a few days to weeks depending on the payment method. We do not cover the outbound and return shipping costs, you are responsible for them.

If you want to return an item, please contact us via contact form, by mail to office@minka.at or by phone (+43 3864 22380).

Can I buy spare parts for my Minka stairs?

Normally, Minka stairs last for decades. However, with multiple or incorrect use, every now and then a part can still break. Therefore, you can order spare parts for all currently available stairs from us. Please describe exactly which staircase and which part you need or even send us photos. You can use our contact form or the e-mail address office@minka.at.

For many older or discontinued models we also still have spare parts in stock. We will do our best to replace any needed parts for you here as well.

My delivered stairs are damaged or parts are missing – what can I do?

We always produce and pack our products with great care, so that they arrive properly. Nevertheless, should the case arise that your staircase is already damaged upon delivery or that parts are missing from your order, we apologize and will of course take care of your concern as soon as possible.

In case of a complaint, please contact us via our contact form on the website or by e-mail to office@minka.at. To speed up the handling process, please send us photos of the damage, the delivery bill and the warranty certificate. Our employees will then contact you to solve the problem.

In case of missing parts, we ask you to take a look at the components list of your installation manual. Please mark there, which parts are missing and how many you need. If you send us such a list, we can supply you with the missing parts as soon as possible. You can find the installation instructions for our products in digital form with the corresponding articles in our store for download.

What is the delivery time for my Minka stairs?

The average delivery time for Minka stairs is 1-2 weeks. However, depending on the product, the delivery time may be slightly longer. Please check the delivery times for each product in the shopping cart.

Especially for our custom-made stairs you have to expect a longer delivery time. Since these are individually made for you and packed, they are at your home after about 8-10 weeks.


Your question is still unanswered?

Then we will be happy to help you personally – simply use our contact form or contact one of the addresses given. We look forward to your enquiry!