Cancellation policy/right of withdrawal

Cancellation Policy

If you are a consumer – that is, if you are making the purchase for purposes that are predominantly neither commercial nor related to your self-employed professional activity – you have a right of cancellation in accordance with the following provisions.

Right of withdrawal

You have the right to withdraw from this contract or cancel the contract within 14 calendar days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement. This can be done, for example, by letter, email or via our online withdrawal function. You may also use the model withdrawal form provided below.

Our contact details:

Company: Minka Holz- und Metallverarbeitungs GmbH
Address: Flurgasse 6, 8642 St. Lorenzen im Mürztal
Email: office@minka.at

Model withdrawal form

You can also exercise your right of withdrawal online via our withdrawal function:

If you use the online cancellation function, we will immediately send you a confirmation of receipt on a durable medium (e.g. by email), which will include the content of your notice of cancellation as well as the date and time of receipt.

To meet the withdrawal deadline, it is sufficient for you to send notification of your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.

We may withhold the refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and, in any event, no later than 14 days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you post the goods before the 14-day period expires.

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that goes beyond what is necessary to check their nature, characteristics and functioning.

End of the cancellation policy

1. The right of cancellation does not apply to the supply of goods which are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs (e.g. personalised products), in the case of the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been broken after delivery; or in the case of the supply of audio or video recordings or computer software in sealed packaging, if the seal has been broken after delivery.
2. Please avoid damage and soiling. Please return the goods to us in their original packaging where possible, including all accessories and packaging components. If necessary, use protective outer packaging.
3. Please call us on +43 (0) 3864 22 38-0 before returning the goods to notify us of the return. This will enable us to identify the products as quickly as possible.
4. Please note that the conditions set out in paragraphs 2 and 3 above are not a prerequisite for the effective exercise of the right of withdrawal.