If you would like to purchase products from Minka as a company, you can send an enquiry via our contact form or by email to office@minka.at. Our sales team will get back to you as quickly as possible with a custom offer. We especially recommend this option if you’re ordering larger quantities or if your company is based outside Austria and Germany. Personal consultation allows us to tailor both the offer and delivery to your needs.

Alternatively, you can also order at the list price in our online shop. To do so, please enter your VAT identification number in the field “EU VAT number” during the ordering process. Please note that online shop orders can only be delivered within Austria and Germany.

You can return your order within 14 days of receiving it, no reason required. The items must be complete, unused and in perfect condition.
Custom-made products are excluded from returns.

Once we’ve received your return, we’ll refund the purchase price using the original payment method. Depending on the payment option, this may take a few days or, in some cases, a few weeks.
Please note: Shipping costs (both delivery and return) are your responsibility.

If you’d like to return an item, just get in touch with us –
via the contact form, by email at office@minka.at, or by phone at +43 3864 22380. We’re happy to help!

Minka staircases usually last for many decades. Still, with frequent or incorrect use, a part can occasionally get damaged. No worries – spare parts are available for all currently sold staircases. Just let us know which staircase and which part you need. The more details you can give us, the better – photos are especially helpful. You can contact us via the contact form or by email at office@minka.at.

We also keep spare parts in stock for many older or discontinued models. We’ll do our best to provide you with the parts you need in those cases as well.

We manufacture and pack our products with great care to make sure everything arrives safely and in perfect condition. If your staircase is damaged upon delivery or parts are missing, we’re sorry about that – and we’ll of course take care of it as quickly as possible.

In case of a claim, please contact us via the contact form or by email at office@minka.at. To speed up the process, please send us photos of the damage, the delivery note, and the warranty certificate. Our team will then get in touch with you to resolve the issue.

If parts are missing, please mark the missing components and required quantities in the parts list of your installation manual. Sending us this list helps us arrange a fast replacement. You can download the installation manuals digitally for each product directly from our online shop.

The average delivery time for your Minka staircase is 1–2 weeks. Depending on the product, it may take a little longer – you’ll always find the exact delivery time for each item directly in your shopping cart.

Custom-made staircases take a bit more time: since they’re individually produced and packed just for you, delivery usually takes around 8–10 weeks until they arrive at your home.

In our online store we charge flat shipping costs of 29,90 Euro for all orders. The statutory VAT is added depending on the country from which you are purchasing. Orders can be placed from all EU countries – please note, however, that we only deliver within Germany and Austria. To enquire about delivery costs to other countries, please send an email to office@minka.at or use our contact form.

For the shipping of Minka stairs we cooperate with various carriers and parcel services. Within Austria and to Germany we usually deliver with Gebrüder Weiss or GLS.

In our online shop, you can choose from four payment options:

• Direct bank transfer
  After placing your order, you’ll receive our bank details with your order confirmation. Please transfer the amount within 14 days.

• PayPal
  After completing your order, you’ll be redirected to PayPal. Simply log in and pay using your PayPal balance, linked bank account, or credit card.

• Credit card
  Credit card payments are processed via Stripe. We accept major card brands such as VISA, Mastercard, and American Express.

• EPS bank transfer
  EPS is a type of instant bank transfer. You’ll be redirected to your bank and can pay the amount quickly and securely via online banking.

All Minka products are available in our own online shop. In the shop, you can configure your staircase exactly the way you want it. Our system staircases can be personalized by wood type, metal color, and size. For attic staircases, you simply choose the required frame size. On each product page, you’ll also find detailed product descriptions, technical data, and installation manuals available for download. Matching accessories are linked directly on the respective product pages.

In the Minka online shop, private customers from all EU countries can place orders. Please note, however, that we currently only deliver within Germany and Austria.
If you need delivery to another country, feel free to send us an order request via the contact form or by email to office@minka.at.

Business customers can also place orders directly through our online shop. Simply enter your VAT ID number in the “EU VAT number” field during checkout.
For larger order quantities, you can also contact us via the contact form or email office@minka.at – our sales team will be happy to provide you with a custom offer.