The average delivery time for your Minka staircase is 1–2 weeks. Depending on the product, it may take a little longer – you’ll always find the exact delivery time for each item directly in your shopping cart.

Custom-made staircases take a bit more time: since they’re individually produced and packed just for you, delivery usually takes around 8–10 weeks until they arrive at your home.

You can return your order within 14 days of receiving it, no reason required. The items must be complete, unused and in perfect condition.
Custom-made products are excluded from returns.

Once we’ve received your return, we’ll refund the purchase price using the original payment method. Depending on the payment option, this may take a few days or, in some cases, a few weeks.
Please note: Shipping costs (both delivery and return) are your responsibility.

If you’d like to return an item, just get in touch with us –
via the contact form, by email at office@minka.at, or by phone at +43 3864 22380. We’re happy to help!

Minka staircases usually last for many decades. Still, with frequent or incorrect use, a part can occasionally get damaged. No worries – spare parts are available for all currently sold staircases. Just let us know which staircase and which part you need. The more details you can give us, the better – photos are especially helpful. You can contact us via the contact form or by email at office@minka.at.

We also keep spare parts in stock for many older or discontinued models. We’ll do our best to provide you with the parts you need in those cases as well.

We manufacture and pack our products with great care to make sure everything arrives safely and in perfect condition. If your staircase is damaged upon delivery or parts are missing, we’re sorry about that – and we’ll of course take care of it as quickly as possible.

In case of a claim, please contact us via the contact form or by email at office@minka.at. To speed up the process, please send us photos of the damage, the delivery note, and the warranty certificate. Our team will then get in touch with you to resolve the issue.

If parts are missing, please mark the missing components and required quantities in the parts list of your installation manual. Sending us this list helps us arrange a fast replacement. You can download the installation manuals digitally for each product directly from our online shop.

In our online store we charge flat shipping costs of 29,90 Euro for all orders. The statutory VAT is added depending on the country from which you are purchasing. Orders can be placed from all EU countries – please note, however, that we only deliver within Germany and Austria. To enquire about delivery costs to other countries, please send an email to office@minka.at or use our contact form.

For the shipping of Minka stairs we cooperate with various carriers and parcel services. Within Austria and to Germany we usually deliver with Gebrüder Weiss or GLS.

In our online shop, you can choose from four payment options:

• Direct bank transfer
  After placing your order, you’ll receive our bank details with your order confirmation. Please transfer the amount within 14 days.

• PayPal
  After completing your order, you’ll be redirected to PayPal. Simply log in and pay using your PayPal balance, linked bank account, or credit card.

• Credit card
  Credit card payments are processed via Stripe. We accept major card brands such as VISA, Mastercard, and American Express.

• EPS bank transfer
  EPS is a type of instant bank transfer. You’ll be redirected to your bank and can pay the amount quickly and securely via online banking.

All Minka products are available in our own online shop. In the shop, you can configure your staircase exactly the way you want it. Our system staircases can be personalized by wood type, metal color, and size. For attic staircases, you simply choose the required frame size. On each product page, you’ll also find detailed product descriptions, technical data, and installation manuals available for download. Matching accessories are linked directly on the respective product pages.

In the Minka online shop, private customers from all EU countries can place orders. Please note, however, that we currently only deliver within Germany and Austria.
If you need delivery to another country, feel free to send us an order request via the contact form or by email to office@minka.at.

Business customers can also place orders directly through our online shop. Simply enter your VAT ID number in the “EU VAT number” field during checkout.
For larger order quantities, you can also contact us via the contact form or email office@minka.at – our sales team will be happy to provide you with a custom offer.

The installation manual is included with your delivered staircase. If you’d like to have it in digital form or print it again, you can download the latest installation manuals directly from the respective product pages in our online shop.

> to the shop

Some Minka attic staircases are custom-made on request. Our made-to-measure models include Type 118M, Type 102M, and Type 4M. With these staircases, you can freely choose the ceiling opening dimensions within defined frame sizes.

Our system staircases, on the other hand, are only available in specific sizes and shapes, as they are based on a modular system. However, many models can be adjusted in height or extended with a height extension. You’ll find detailed information in the technical data sheets and installation manuals.

If none of our staircases fit your space, a fully custom-made staircase may be the right solution. You can find beautiful and highly individual made-to-measure staircases, for example, at https://www.newlivingscale.com.

Minka works with numerous retailers around the world. In Europe, you can find our products at all major DIY stores as well as many smaller building material and specialist retailers. You can buy your Minka staircase both online and directly from retailers. Alternatively, you can also purchase all items directly from our own online shop.

The U-value – also known as the thermal transmittance or insulation value – indicates how much heat passes through a material when there is a temperature difference on either side. It is measured in W/m²K (watts per square meter and kelvin).

Simply put: the lower the U-value, the better the insulation performance.

Thanks to many years of experience in attic staircases, Minka is an expert in high-quality insulation technology. The U-values of our attic staircases range between 0.2 and 1.3 W/m²K, depending on the model. With the matching ISO top cover, these values can be reduced even further.

Planning a staircase usually happens in a few simple steps. First, it’s important to understand the basic conditions: where will the staircase be installed, and what will you use it for? For example, it makes a difference whether the staircase is intended for indoor or outdoor use. How often you’ll be going up and down the stairs also plays a key role in choosing the right type of staircase.

Based on that, you can either decide on a type of staircase right away or start by measuring the available space. These two steps go hand in hand – the staircase should match your expectations, but it also needs to fit into the space you have.

Once the measurements are taken and the type of staircase is defined, you can start looking for a suitable model. Minka offers a wide range of spiral staircases, space-saving staircases, outdoor staircases, and attic staircases. Feel free to browse our models online or ask for Minka products at a DIY store near you.

Minka offers a wide range of different staircase types. In general, we distinguish between system staircases and attic staircases. System staircases include spiral staircases, space-saving staircases, and outdoor staircases. Attic staircases mainly differ in terms of materials and construction. Below is an overview of the key features of each staircase type:

Spiral staircases
Minka’s product range includes many spiral staircases made of wood and metal. These staircases feature a central spindle to which the steps are attached, with the handrail mounted on the outer edge of the steps. Spiral staircases are particularly space-saving and represent a special type of spiral stair. In contrast, classic spiral staircases are open in the center and usually have railings on both sides.

Space-saving staircases
Space-saving staircases are ideal when limited space is available for access to the next floor. Depending on the model, they can be installed straight, slightly turned, or as a quarter-turn staircase. A special variant is the central spine staircase, where the steps are supported by a single beam along the center line, allowing for very flexible installation.

Outdoor staircases
Only staircases that are clearly designed for outdoor use are suitable for exterior areas. With these models, both the steps and railings are galvanized, making them highly resistant to weather and environmental conditions. Minka offers both straight outdoor staircases and spiral staircases for outdoor use.

Attic staircases
Attic staircases (also known as loft ladders, folding staircases, or retractable staircases) are not intended for constant use and can be folded away after use. They are ideal for accessing unoccupied spaces, such as attics. Minka offers various designs, including wooden and metal attic staircases. A special type of metal attic staircase is the scissor staircase, which opens via a scissor mechanism and can be easily pulled down.

Flat roof staircases
Accessing a flat roof requires a staircase with a dedicated flat roof exit. In these models, the top cover is made of galvanized metal, ensuring reliable protection against wind and weather.

If you would like to purchase products from Minka as a company, you can send an enquiry via our contact form or by email to office@minka.at. Our sales team will get back to you as quickly as possible with a custom offer. We especially recommend this option if you’re ordering larger quantities or if your company is based outside Austria and Germany. Personal consultation allows us to tailor both the offer and delivery to your needs.

Alternatively, you can also order at the list price in our online shop. To do so, please enter your VAT identification number in the field “EU VAT number” during the ordering process. Please note that online shop orders can only be delivered within Austria and Germany.