My delivered stairs are damaged or parts are missing – what can I do?

We manufacture and pack our products with great care to make sure everything arrives safely and in perfect condition. If your staircase is damaged upon delivery or parts are missing, we’re sorry about that – and we’ll of course take care of it as quickly as possible.

In case of a claim, please contact us via the contact form or by email at office@minka.at. To speed up the process, please send us photos of the damage, the delivery note, and the warranty certificate. Our team will then get in touch with you to resolve the issue.

If parts are missing, please mark the missing components and required quantities in the parts list of your installation manual. Sending us this list helps us arrange a fast replacement. You can download the installation manuals digitally for each product directly from our online shop.